If you’ve chosen a provider, the NDIA may need to record that relationship for the relevant supports. You may hear this called “my providers” or recording a provider in PACE, the NDIA’s newer system.
Recording the relationship is separate from agreeing to services. It doesn’t confirm funding, available workers or a start date.
Vana Care’s details
| Detail | Value |
|---|---|
| Legal name | Vana Care Pty Ltd |
| NDIS registration number | 4050094069 |
| ABN | 18648409750 |
| Location | Adelaide, South Australia |
Check which category and provider role need recording before confirming a request.
When a provider must be recorded
The current participant guidance identifies categories that must have a recorded provider, including SIL, SDA, home and living, behaviour support and several coordination and management roles.
For other supports, recording may be optional. The support category matters, so management type alone does not answer every case. Ask your my NDIS contact if you’re unsure what applies to your plan.
Ways to arrange the relationship
You can contact your my NDIS contact or call the NDIA on 1800 800 110. The participant guidance also explains the service hub and how provider requests appear in the portal.
A provider can initiate a relationship request through its portal. You then accept or decline it. That is different from a provider unilaterally deciding you have chosen it. The provider instructions explain that process.
Check the organisation and support details before accepting. If a request is unexpected or unclear, ask for an explanation.
Confirm the service separately
Discuss the actual support, costs, workers, safety requirements and timing. Keep your service agreement and the provider relationship details available to check.
If you’re changing providers, review notice terms and plan the handover. Removing a recorded relationship does not automatically resolve an existing contract or a disputed invoice.
For a Vana Care enquiry, contact our team or use the full referral. We can explain our details and intake steps while you remain involved in choosing the provider.
