Feedback and complaints
Tell us what's on your mind.
Tell us what's going well or what needs to change. You can share a compliment, concern, suggestion or complaint here. Stay anonymous if you prefer, or ask us to contact you.
If you would rather speak to someone now, call 08 7228 6202 or email [email protected].
Registered NDIS Provider | 4.8★ from 80 Google reviews | Serving Adelaide since 2021
Send feedback to Vana Care
Use the form below to tell us what happened or share an idea. We review anonymous feedback too.
Other NDIS reporting options
Sometimes the right place depends on what has happened. These official NDIS pathways can help.
Provider or worker concerns
Use the NDIS Commission for unsafe, poor-quality, missing or unfair provider supports.
NDIS Commission
Fraud or fund misuse
Use the NDIS fraud reporting pathway if you think someone is doing the wrong thing with NDIS funds.
Report wrongdoing
NDIA feedback
Use the NDIA feedback pathway for issues about the NDIA, access, planning or NDIS decisions.
NDIA feedback
The NDIS Commission says reports can be anonymous or confidential. Anonymous reports can still help identify patterns, but it may be harder for the Commission to assess the issue or provide updates.
Closing the loop
What We Are Learning From Feedback
Complaints and compliments should lead somewhere practical. Managers use this space to share recent improvements and the things people tell us are working well.
Recent Changes and Improvements
Things Going Well
What happens after you tell us
Here's how we review your feedback.
1. We record it
Your feedback is saved for the team to review. Anonymous feedback stays anonymous.
2. We check what needs attention
Safety concerns are escalated first. General feedback goes to the right manager.
3. We respond
If you asked us to contact you, we will follow up and talk through next steps.
4. We improve
Your feedback helps us review worker matching, communication, rosters, training and how we provide support.
Want more detail? Read our plain-English guide to the NDIS complaints process.
Feedback and complaints: questions
Can I make a complaint anonymously?
Yes. You can choose to stay anonymous when you send feedback to Vana Care. We will still review it, but we will not be able to contact you with updates or ask follow-up questions.
Can I ask Vana Care to contact me?
Yes. Choose the contact-me option and leave your name, email and phone number. We will review the feedback and someone from the team will follow up.
Can I report a provider directly to the NDIS Commission?
Yes. You can report issues about NDIS providers or workers directly to the NDIS Quality and Safeguards Commission online or by calling 1800 035 544.
What if someone is in immediate danger?
If there is an emergency or someone's life may be at risk, call 000 immediately. For urgent non-emergency NDIS provider safety concerns, contact the NDIS Commission as soon as possible.
Your next step
Prefer to talk?
Call 08 7228 6202 or send us a message. We will listen first, then help work out the right next step.