Frequently Asked Questions

We offer in-home disability support, community access, and Supported Independent Living (SIL) across Adelaide and nearby regional South Australia. Everything is funded through your NDIS plan and tailored to your goals.

We start by getting to know you. Your interests, your routine, your goals. Then we match you with support workers who fit your personality and lifestyle. It is not a checklist process. It is a conversation.

Yes. Every support worker is trained, qualified and vetted. We also invest in ongoing training so our team stays sharp on best practices, from positive behaviour support to mental health first aid.

We provide NDIS support across all of Greater Adelaide, including the CBD, northern suburbs, southern suburbs, Adelaide Hills, Mount Barker, Gawler, McLaren Vale and Morphett Vale. If you are unsure, give us a call.

Our services are funded through your NDIS plan, so there is no out-of-pocket cost for participants with active funding. We work within the NDIS Pricing Arrangements and Price Limits. You can see indicative pricing for your hours with our online quote builder.

Call us on 08 7228 6202 or build a quote on our Get Support page. A friendly team member will have a chat to understand your needs, then we will match you with the right support worker. Most participants are set up within a few days.

Yes, and it is straightforward. You have the right to change providers at any time. We handle the transition paperwork and make sure there is no gap in your support.

You will meet your support worker and get to know each other. We start with your goals and preferences, not a checklist. Your support worker takes the time to understand what matters to you.

We can help you understand your NDIS plan and make sure you are getting the most from your funding. If you are confused by the paperwork, you are not alone. We will walk you through it.

We support people with a wide range of disabilities across Adelaide and SA. Every person is different, so we assess your situation and build support around what works for you.

Absolutely. If it is not the right fit, we will work with you to find a better match. No questions asked.

Yes. We offer flexible services including support outside standard business hours where needed. Your schedule, your terms. Evening, weekend and public holiday support follow the NDIS price limits for those times.

Safety is built into everything we do. All support workers are vetted and trained, we run regular safety checks, and we have clear procedures for any situation that needs escalating.

We genuinely want to hear from you. Call, email, or use our website. Positive or constructive, your feedback helps us get better.

Our team is trained to respond quickly and calmly in emergencies. We have clear escalation procedures to get medical professionals involved when needed. Your safety always comes first.