Frequently asked questions

Talk to us about a hand at home, getting out in the community or Supported Independent Living (SIL). We're based in Adelaide and consider nearby regional enquiries too. We'll work through your plan and the support you want, then check what funding and suitable workers are available.

We'd like to know what you enjoy, how you spend your day and where you'd like a hand. We look at the skills you need and who you feel comfortable with, along with location and visit times. You can ask to meet a proposed worker before regular support starts.

Ask us about a worker's checks, skills and experience. We check what's needed for their role and your support before it starts. Depending on the work, that can include first aid, manual handling or preparation for behaviour support. We're happy to explain what applies to you.

Tell us your suburb and the help you're looking for. We take enquiries from Greater Adelaide and selected nearby regional areas, then check travel and which suitable workers are available.

Your plan needs the right funding for the help you want. We can talk through Vana's prices and proposed support with you. We'll check the available funding and NDIS rules before agreeing on the service, so you know where you stand. You can see an indicative estimate with our online quote builder.

Call 08 7228 6202 or tell us about yourself on our Get Support page. We'll talk about what you need, work through your funding and arrangements, then look for a suitable worker. We'll give you a realistic idea of when support could start.

Yes, you can ask about moving to Vana Care. Check the notice and exit terms in your current service agreement first. Talk with both providers about dates and essential support before making a change. We'll explain our process and check funding and suitable workers before confirming a start.

Once support is agreed, the first visits are a chance to get to know your worker and talk through your routine, preferences and goals. Let us know what's working and what you'd like to change.

We can talk through how Vana Care's services and prices relate to the support you're looking for. If you need a funding decision or a change to your plan, your NDIS contact or support coordinator can help with the next step.

Tell us about your daily life and the support you need. We'll check whether our team has the skills and availability to help. You're welcome to ask questions about our experience with your particular needs.

Please tell us if the match doesn't feel right. We can talk about what's happening, what you'd prefer and which other suitable workers are available.

You can ask about evening, weekend and public holiday support. We'll check your funding, needs and suitable worker availability before agreeing on a roster. Different NDIS price limits apply at those times.

We check the screening and training required for each worker's role, plan for the person's support and safety needs, and follow incident and emergency procedures. Ask us how those arrangements would work for you.

Tell us what's going well or what needs to change. You can call, email or use the feedback and complaints page.

For an immediate or life-threatening emergency, call 000. During support, workers follow Vana Care's incident and emergency procedures, provide assistance within their training and escalate to emergency services or the appropriate contact when required.