Frequently Asked Questions

We offer in-home disability support, community access, and Supported Independent Living (SIL) across Adelaide and nearby regional South Australia. Everything is funded through your NDIS plan and tailored to your goals.

We start by getting to know you. Your interests, your routine, your goals. Then we match you with support workers who fit your personality and lifestyle. It is not a checklist process. It is a conversation.

Yes. Every support worker is trained, qualified and vetted. We also invest in ongoing training so our team stays sharp on best practices, from positive behaviour support to mental health first aid.

We accept enquiries from across Greater Adelaide and selected nearby regional areas. Coverage depends on your support needs, travel and suitable worker availability, so contact us to check your area.

NDIS funding may cover agreed supports when your plan has the right category and enough available funding. Final claiming depends on your plan, service agreement, delivered supports and applicable NDIS pricing rules. Active funding alone does not guarantee that every requested support is covered. You can see an indicative estimate with our online quote builder.

Call us on 08 7228 6202 or build an estimate on our Get Support page. The intake team will review your needs, funding, risks, timing and worker fit before confirming whether and when support can start.

You can ask to change providers, subject to any notice or exit terms in your current service agreement. We can explain Vana Care's intake and service-agreement steps, but support start timing depends on funding, risks and suitable worker availability. Plan the transition with both providers to reduce the risk of a gap.

You will meet your support worker and get to know each other. We start with your goals and preferences, not a checklist. Your support worker takes the time to understand what matters to you.

We can help you understand your NDIS plan and make sure you are getting the most from your funding. If you are confused by the paperwork, you are not alone. We will walk you through it.

We support people with a wide range of disabilities across Adelaide and SA. Every person is different, so we assess your situation and build support around what works for you.

If the match is not working, tell us. We will review the concern, your preferences, risks and available workers with you, then explain the options.

Yes. We offer flexible services including support outside standard business hours where needed. Your schedule, your terms. Evening, weekend and public holiday support follow the NDIS price limits for those times.

Safety is built into everything we do. All support workers are vetted and trained, we run regular safety checks, and we have clear procedures for any situation that needs escalating.

We genuinely want to hear from you. Call, email, or use our website. Positive or constructive, your feedback helps us get better.

For an immediate or life-threatening emergency, call 000. During support, workers follow Vana Care's incident and emergency procedures, provide assistance within their training and escalate to emergency services or the appropriate contact when required.