You can ask a provider to explain a quote before you agree to it. You don’t need to understand every NDIS code, but you should know what is being provided and what it will cost.
Keep the quote beside the proposed service agreement and check that they describe the same arrangement.
Read the support line by line
Check the description, support item where relevant, unit, quantity and price. Does the number of hours match what you requested? Is the total for one visit, a week or the whole agreement?
If support is shared with other participants, ask how the ratio and your charge are calculated. Don’t compare shared and one-to-one rates as though the services are identical.
Check the date and time
Weekdays, evenings, weekends and public holidays can have different price limits. Ask which times the quote assumes and what happens if a visit crosses a time band.
Compare the item with the current official pricing schedule. A provider should identify the source it is using.
Look for charges outside the visit
Ask about travel, transport, non-face-to-face work and cancellation claims where relevant. You should understand whether these are included, separate or not applicable.
Find out which activity costs you pay yourself. Worker assistance does not automatically fund tickets, meals or memberships.
Check the agreement and your available budget
Read how changes, cancellations and ending support work. Ask how future price changes will be discussed and agreed.
Check the plan category, amount available in the current funding period and other services already committed. An accurate calculation can still describe support that is not funded for you.
Ask a specific question
You might say, “Could you show me how the transport amount is calculated?” or “Does this total include the public holiday?” Clear questions can help you compare two differently presented quotes.
Our price tool can help with selected line-item estimates. Read the service agreement guide for the wider conversation, or contact Vana Care about a quote we have provided.
