It makes a difference when you feel at ease with the person coming to support you. You can explain how you like things done, ask questions and spend time doing something you enjoy together.
At Vana Care, we consider your interests and preferences when proposing a worker. We also need to check the skills, safety requirements, location and hours involved. A shared hobby is a useful starting point, alongside the practical requirements of your support.
Tell us what matters to you
You might prefer someone who enjoys the gym or art, or someone comfortable with a quiet visit at home. You can also talk about communication, cultural needs, personal care preferences and things you’d rather avoid.
It helps to explain what has worked before and what hasn’t. You don’t need to describe everything in one conversation. If another person is helping with the referral, we still want to hear your own preferences in the way you communicate them.
Ask about the proposed worker
Useful questions include:
- Have they provided this kind of support before?
- What training do they need for my particular support?
- Can they work the days and times we’ve discussed?
- Can I meet them before regular visits begin, and is there a charge?
- Who do I contact if the arrangement needs to change?
Worker availability affects the options we can offer. We aim for familiar workers, but leave, illness and changing rosters can mean a different person is proposed. Ask what the plan would be in that situation.
Notice how the first visits feel
Does the worker listen and ask before helping? Do they give you time to respond? Are they following the agreed support and respecting your privacy?
You can say that something needs to be done differently. A good match should allow you to have that conversation, rather than feeling you need to agree with everything.
If the match isn’t working
Tell our team what is uncomfortable or missing. We’ll review your feedback, the support needed and the workers available, then discuss the options. We can’t promise an immediate replacement, so any change needs to be planned with you.
You can also use our feedback and complaints process. You don’t have to resolve a concern with the worker directly if you don’t feel comfortable doing that.
To ask about support, get in touch or complete a referral. Start with what a useful visit would look like for you.
