“Person-centred” means the support is planned around the person receiving it. You should be able to see that in everyday decisions, not only in a provider’s description of itself.
These examples can help you talk about what you want from your support.
People speak directly with you
They use your preferred communication method and give you time to respond. They don’t automatically direct questions to a family member or worker.
You help decide what happens
You choose an activity you want, discuss alternatives and can say when something doesn’t suit you. Support planning includes your own preferences.
Workers ask before assisting
Help with personal care or a task at home should respect consent, privacy and the way you like things done.
You keep doing the parts you want to do
A worker can assist with part of a task without taking over the whole activity. You can also choose ongoing help rather than making every visit a lesson.
Your culture and relationships are respected
You can explain important cultural, language or religious needs. You decide who you want involved in conversations, subject to any relevant legal arrangements.
Information is shared with care
You know why information is requested and who needs it. Being involved in someone’s support doesn’t mean having access to every private detail.
Changes are discussed with you
A new worker, different time or changed cost should be explained. You can ask what is changing and what choices are available.
Feedback leads to a conversation
You can raise something uncomfortable without needing to make it sound positive first. Ask who will review the concern and how you’ll hear what happens next.
Use the examples when comparing providers
Ask how these things work in practice. Registration, a clear agreement and suitable worker preparation matter alongside a friendly first meeting.
Our supported decision making guide explains ways to help someone make their own choices. You can talk with Vana Care about preferences for new support or use our feedback process for an existing concern.
